Privacy Policy win44 —
Your Data, Our Responsibility

Win44 collects various categories of personal information solely to operate the platform securely, process financial transactions, and comply with applicable legal requirements in Malaysia. The following are the types of data we collect:

All information you provide during registration, the KYC process, or when contacting our customer support is stored in systems protected by multiple layers of security. Technical data such as IP addresses and device information is collected automatically when you use the win44 platform as part of our security monitoring system.

Personal data collected by win44 is used exclusively for the purposes stated below. We never use your data for purposes unrelated to platform operations or without prior notice to you:

• Account management: To create, verify, and maintain your member account on the win44 platform.
• Transaction processing: To process deposits and withdrawals in Malaysian Ringgit (MYR) efficiently and securely.
• Identity verification (KYC): To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulatory requirements as mandated by the relevant authorities.
• Fraud prevention: To detect and prevent fraudulent activity, multi-account usage, or system exploitation that could harm other members.
• Customer Support: To provide accurate and responsive assistance when you contact the win44 support team.
• Service communications: To send you important notifications regarding your account, transactions, or policy changes via email or the platform.
• Platform Upgrades: To analyse aggregated usage patterns (without identifying individuals) in order to improve the overall user experience.
• Legal compliance: To maintain required records and provide information to authorities when mandated by court order or applicable law.

Win44 understands that sharing personal data is a highly sensitive matter. We only share your information with parties that genuinely need it, in the following limited situations:

• Payment service providers: Approved payment gateway providers require only minimal transaction information to process your deposits and withdrawals. All providers are bound by strict confidentiality agreements with win44.
• Technology Service Providers: Hosting, cybersecurity, and technical infrastructure companies that help us operate the platform. They only have access to the data necessary for their specific role.
• Regulatory authority: Relevant authorities in Malaysia or other jurisdictions may require certain information as part of legal compliance. We only provide the data that is legally required — nothing more.
• Licensed game developers: In certain contexts, minimal gaming information may be shared with our licensed game providers for technical and fair game audit purposes.

Win44 never sells member data to data brokers, advertising companies, or any other party without your explicit consent. Any changes to these data-sharing practices will be communicated to members via official notification in advance.

Win44 invests seriously in security infrastructure to ensure every member's personal and financial data is always protected. Our security systems comprise multiple complementary layers of protection:

• 256-bit SSL/TLS Encryption: All communications between your browser and win44 servers are encrypted using industry-grade SSL/TLS protocols. This means every transaction, login, and data exchange is protected from third-party interception.
• Data Encryption at Rest: Sensitive data stored in our databases is encrypted at rest, not only in transit. Your password is stored as an irreversible hash that cannot be decrypted.
• Layered access controls: Only authorised staff with legitimate business needs may access member personal data, and all such access is logged and monitored.
• 24/7 security monitoring: Our cybersecurity team monitors systems continuously around the clock to detect and respond to any threats or anomalies promptly.
• Regular penetration testing: win44 conducts comprehensive security audits regularly by independent parties to identify and address any vulnerabilities before they can be exploited.
• Two-factor authentication (2FA): You can enable an additional security layer on your account using two-factor authentication for stronger protection.

The win44 platform uses cookies and similar tracking technologies to enhance your experience, maintain login session security, and analyse platform performance in aggregate. The following are the types of cookies we use:

• Session cookies (required): Required to maintain your login session while using the platform. This cookie expires automatically when you close your browser.
• Preference cookies: To save your preferences such as language, currency, and display settings so you do not need to reconfigure them each time.
• Security cookies: To help our systems identify legitimate sessions and detect suspicious or unauthorised access attempts.
• Analytics cookies: To collect anonymised usage data to help us understand how members interact with the platform for improvement purposes.

You can manage or delete cookies through your browser settings at any time. Please note that deleting essential cookies may affect certain functions of the win44 platform, including the ability to stay logged in.

Win44 respects your personal data rights in accordance with Malaysia's Personal Data Protection Act (PDPA) and relevant international standards. As a win44 member, you have the following rights:

Win44 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law:

• Active account data: Retained for the duration of your account's active period and until 7 years after account closure for financial compliance and AML purposes.
• KYC Documents: Retained for a minimum of 5 years after the termination of the business relationship, in line with Malaysia's anti-money laundering legal requirements.
• Transaction Records: Deposit, withdrawal, and wagering history is retained for 7 years for audit, dispute, and tax compliance purposes.
• Communication logs: Customer support correspondence records are retained for 3 years for service reference and dispute resolution.
• Technical data: Access logs and device information are retained for 12 months for security purposes and incident investigation.

Once the retention period expires, your data will be securely deleted or permanently anonymised so it can no longer be linked to your identity. win44 applies data deletion methods that meet industry security standards.

Win44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in law, industry practices, or how we handle data. We are committed to notifying you of any material changes:

• Any amendment that is material — meaning those that materially change how we collect, use, or share your data — will be communicated to you via in-platform notification or email at least 14 days before it takes effect.
• Minor editorial or technical amendments may take effect with shorter notice.
• The date of the latest update is always displayed at the top of this document for your reference.
• Your continued use of the win44 platform after the effective date of any Privacy Policy changes will be deemed as your acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically. If you disagree with any changes, you have the right to close your account and request data deletion in accordance with the established procedures. For any enquiries regarding this Privacy Policy, please also refer to Terms and Conditions and page Responsible Gaming ours.